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Filing a complaint


Disputes between traders and brokerage companies are inevitable. And even well-founded appeal to a broker’s tech support cannot always guarantee a satisfactory outcome. In such cases a trader has the right to file a complaint about poor or inadequate service, or fraud on the part of a brokerage firm in the File a Complaint section. A broker’s refusal to pay funds, unexpected malfunctions of the trading platform, or any other intentional actions entailing trader’s losses are considered to be the reason to lodge a complaint.

The claim can be submitted only with evidence of unfair actions and improper attitude of a broker and provided that the trader had been already trying to settle the issue for at least a week.

When the complaint is filed, it is directed to the complaint processing department. A special commission decides whether it will be further investigated. Being considered, the claim is not available for public viewing and is only displayed in the user’s personal account. In case the complaint is accepted, it becomes available in the All Complaints section for commenting and voting. Otherwise, a trader will be informed about its rejection via email.

  • Comment for InstaForex

    TabidFx| 2019-04-28 06:36:36


    At the beginning, I will never trust any broker without strong recognition. Four months ago I found Insta and started with their $500 startup bonus I tested my own customize on… << read more

  • Comment for InstaForex

    TeryFx| 2019-02-12 07:11:18


    After long investigation I pick InstaForex for the reason that they already in this industry for years and have good track records. Four months ago opened an account and deposited… << read more

  • Comment for InstaForex

    geosfx| 2018-02-08 06:17:05


    I am a client of InstaForex with a standard account in euro currency. I joined them after I tried their demo account. I trade on MetaTrading 4 Android platform using currency… << read more

  • Comment for FreshForex

    lminayo| 2017-11-27 10:10:58


    FreshForex is one of the best brokers out there. With narrow spreads flouting from zero, I believe these are the best guys for scalper. Their customer support is just one of the… << read more

  • Comment for FreshForex

    parth791| 2017-11-22 11:35:00


    FreshForex have fast order execution and money withdrawal, the customer support are always responding properly to all my questions and concerns. I currently trade with this broker… << read more

  • Comment for InstaForex

    Marta| 2017-09-12 22:52:11


    I trade with this broker for at least a year, during these period I made some deposits and withdrawal aways using wire transfer, all I can see is taht works effectively. I have… << read more

  • Comment for InstaForex

    geosfx| 2017-07-10 17:17:12


    I trade with InstaForex for over 8 months now and I don't have complains. I have two accounts Insta.Cent and PAMM Account. With my Insta.Cent I trade on the MetaTrader 4 platform… << read more

  • Comment for InstaForex

    Jeane| 2017-07-07 09:45:44


    InstaForex is a broker who may not be able to doubt his abilities, at least I'd prove it for about one year and six months. InstaForex is a honest broker, especially in terms of… << read more

  • Comment for InstaForex

    RlaksMoh29| 2017-06-19 06:16:47


    My trading experience with InstaForex has been incredible so far. I have a partner account with them and here I am able to earn money without any investment. About 17 friends… << read more

  • Comment for InstaForex

    IFXGertrude21| 2017-06-15 04:50:10


    Hello Traders! This is Gertrude, one of the official representative of InstaForex.In behalf of InstaForex, we would like to thank you for choosing us as your broker and for… << read more

  • Comment for OptionFair

    Spiderman| 2017-05-31 16:58:11


    I think it's the best way to earn some money - choose reliable broker and trade options every day 2-3 hours. I like this broker for honesty. Once their platform failed, and my… << read more

  • Comment for YouTradeFX

    Edward Bojewski| 2017-05-31 16:09:05


    My goal was to earn not much money, but find the stable additional earnings. And I'm glad that I've found it here. Every month I make 1-2 withdrawals to my card. Trading goes… << read more

  • Comment for EasyMarkets

    Larry| 2017-05-31 15:47:06


    No, I don't recommend EasyNarkets for serious trading becaouse their re-quotes appeares too often. I don't like to change my plans during the trade. And yesterday when I got a… << read more

  • Comment for IronFX

    Elephant| 2017-05-30 14:10:26


    As for me, they are not bad opportunity to earn some money, For example, when I was beginner, I had only $400 for initial deposit, but now I could to multiple my money in 5 times… << read more

  • Comment for Corsa Capital

    nanotrader| 2017-05-30 13:59:43


    For me this broker became an excellent opportunity to earn money. I've been trading on binary options since December and get about $150 every month, I think their platform is very… << read more

  • Comment for InstaForex

    Zemeskis| 2017-05-30 13:52:10


    Joined Insta 2 years ago and happy with result. I think InstaForex is the best broker among other with accessible minimum deposit. For the beginning I invested $25 and bonus 35%.… << read more

  • Comment for Dukascopy Bank SA

    Phoenix| 2017-05-26 09:38:46


    Nice condition, but very expencive broker for me. Very much money go to spread and comissions.. I have earned this month only $65...Will find more cheap broker..… << read more

  • Comment for Orbex

    Login| 2017-05-26 09:35:48


    No. I din't want to trade there anymore! They are correcting my trading results - profit - every time I make a request for withdrawal! This time for example, they cut it for $35.… << read more

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